CONDITIONS OF SALE
General sales conditions
01_ The prices in euros indicated do not include taxes, apply to materials placed in our workshops (EXW) including normal packaging but not the carriage charges for the merchandise sent on account and risk of the buyer.
02_ For products that are included in studies or budgets that include custom design, prices are set independently for each one.
03_ The prices and conditions are for materials delivered in pack units. The ones marked with: (A) Packaging lengths in metres are standard, however we reserve the right to deliver in lengths other than those indicated. (B) Minimum and indivisible packaging units.
04_ The minimum order value of 200,00 Euros (net invoice value) must be taken into consideration for each sale. For exports, a fixed cost (49,00 Euros to be updated) may be charged on each order.
05_ Our warehouses do not accept returns of goods without the E.M. number pertaining to the prior authorisation of entry. In any case a devaluation will occur for revision and checking
06_ No returns will be accepted after 48 hours from the +confirmation of order acceptance.
07_ We offer our customers the payment methods stipulated in accordance with the law 15/2010. Our sales collections are insured by companies such as “Cesce” or
another similar one. The payment of the first order will be made in cash until the credit sale is authorised.
08_ The payment method for credits sales will be agreed on in each case after authorised by the Insurance Company. The sales conditions will depend on the payment term.
09_ The information in this catalogue is for information purposes only. We reserve the right to supply materials that may differ slightly from those in this publication
Warranty conditions
01_ AKO Electromecànica, S.A.L. guarantees its products for a period of 3 years from the date of sale.
02_ This warranty covers the return or replacement of defective parts, materials or equipment attributable to manufacturing defects. The user bears the cost of sending the defective items to AKO’s facilities.
03_AKO will not accept any returns that have not been previously authorised.
04_ Replacement of defective parts, materials or equipment does not imply an extension of the warranty.
05_ Claims for an error in quantity and/or model will not be valid after 10 days from the delivery date.
06_ Breakdown or deterioration due to the use of the products for purposes other than that intended, or due to their improper installation and use, are excluded from this warranty.
07_ Parts, materials or equipment that have been handled by persons unauthorised by AKO are excluded from this warranty
08_ Product failures due to catastrophic causes (fire, floods…), atmospheric, blows and falls are excluded from this warranty.
09_ AKO is not liable for direct or indirect damage caused by breakdown or defect of its materials or products, and any other claim that may arise from them, unless the law so requires.
10_ To validate the guarantee, the materials or products must be accompanied by the purchase invoice.
Return and Repair Policy
Below, we inform you of AKO’s New Return and Repair Policy, with significant improvements for the satisfaction of AKO product Customers and Users.
New policy:
1. Returns:
– Returns will only be accepted for equipment that falls within the current scope of AKO supply, as defined at any given time by our current Price List.
– Returns of discontinued products will not be accepted, meaning products not listed in the current Price List.
2. No Repair Policy, Replacement with New Product:
– Equipment with a value greater than €200 according to the current year’s AKO Price List: will be automatically replaced with new products, regardless of the warranty status.
– Equipment with a value less than €200 according to the current year’s AKO Price List: will only be replaced with new products if they are within the warranty period (3 years from the AKO supply date). If the equipment is over warranty period, it will neither be replaced nor repaired.
– Discontinued products will neither be replaced nor repaired.
– Exceptionally, for webservers (AKO-5012, AKO-5014, and AKO-5014R) and loggers approved according to the repealed ITC-3701/2006 regulation (CamregisH AKO-1576xx), the following policy will apply:
Webserver within the warranty period:
– If no approved CamregisH logger is connected, it will be replaced free of charge with EDGE equipment AKO-5010 or AKO-5025, depending on the number of connected devices.
– If an approved CamregisH logger is connected, as many AKODATA AKO-59851H as the number of probes connected to the CamregisH will be sent free of charge.
Webserver outside the warranty period and with a purchase date less than 10 years ago:
– If no approved CamregisH logger is connected, it will be replaced free of charge with EDGE equipment AKO-5010 or AKO-5025, depending on the number of connected devices.
– If an approved CamregisH logger is connected, the “Plan Renove 1 – 2024” will apply (consult our Customer Service).
CamregisH:
– The “Plan Renove 2 – 2024” will apply (consult our Customer Service).
In all the above cases related to webservers and CamregisH loggers, the customer must send a photo of the equipment label showing the model and serial number.
3. Prior Review by SAT for products with NB-IoT wireless technology:
– Fault verification before return: AKO’s Technical Support Service (SAT) will determine whether the problem is truly a fault in the equipment or something minor, such as needing to change the battery or adjust the configuration.
– Example: an AKODATA with depleted battery will NOT be accepted for return if AS considers it to be due to improper use by the customer.
4. Standard Process for Admission and After-Sales:
– Admission with an EM number: The current processes for the admission of equipment are maintained, adding that AKO will send the new equipment before receiving the defective equipment.
– If the defective equipment has not been received by AKO within 15 calendar days from the date of shipment of the new equipment, AKO will invoice the list price without discount corresponding to the new equipment.
– Once the defective equipment received by AKO has been analyzed by After-Sales, if it is found to be a defect or failure caused by the customer, AKO will invoice the list price without discount corresponding to the new equipment.
– The shipment from the Customer to AKO will be prepaid by the Customer, and the shipment from AKO to the Customer will be paid by AKO.
Finally, we inform you that any defective equipment received that can be repaired will be put on sale in our outlet store on the web, at a special price corresponding to refurbished products with a 6-month warranty.
This new policy cancels and replaces any previous ones